Can I return anything?
You may return most merchandise within 30 days of the original invoice date. Certain products may not be returned for any reason, including paintballs, custom jerseys, video games, undergarments, batteries, and any washed or worn apparel item.
My item is unopened and unused.
Unopened and unused products returned for credit to your credit card will be subject to a 7% restocking fee. Merchandise must be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion.
Unopened and unused products returned for in-store credit (issued in the form of a gift certificate) will not be subject to the 7% restocking fee. However, merchandise must still be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion.
Do not use the item's packaging as the shipping box; any item returned with damaged packaging or markings on the item's box will be subject to additional restocking fees at our discretion.
What about open or used items?
Open or used products returned to PaintballMountain.com will be subject to a restocking fee to be determined upon receipt us. This restocking fee will vary depending on the condition of the returned merchandise. Merchandise that has been used and/or shows signs of wear and tear will be subject to a 7-80% restocking fee. Use is defined as any attempts to install, fire, wear, wash, or ride. Please call 866.416.0974 for return authorization number.
Paintball guns
Some high-end paintball guns may not be returned to PaintballMountain.com. If the gun has been used, all repairs will be handled exclusively by the manufacturer. This includes WDP (guns and tanks), Worrgames, Smart Parts (guns and tanks), Bob Long, Indian Creek, ANS, Dye, PMI and Airgun Designs. If you have a question as to whether the gun you are purchasing falls under this category, it will be noted in the gun's description. Part of the cost of these products includes warranty service from these experienced and qualified companies. If you send us your gun and we determine that we cannot accept it, we will contact you and either return it to you or forward it to the manufacturer for repair.
How do I return my product?
If you need to return something to us, you must phone first at 888.893.5507 for your Return Authorization number. Returns received without an RA number can be delayed several days. If we are unable to determine whom the item belongs to, it will be returned to the sender.
How do I exchange a product?
PaintballMountain.com will automatically issue a credit for all items returned. If you wish to exchange the product you received for a different product, we will gladly place a new order for the replacement product for you. You then have two options for exchanging: we can either charge the new order and ship out the replacement item immediately-we would then credit you for the returned item once it arrives in our warehouse. You can also request that we hold the replacement order for you until the returned product arrives. If you choose this option, your card will be credited for the returned product and charged for the replacement product on the same day. If we have shipped you the correct item and you are returning it for exchange, you will be responsible for shipping charges. Please call us at 888.893.5507 before returning any items so we can issue you a return authorization number. If we have shipped you the incorrect item, we will credit you for return shipping that you pay up to $6.99. For larger items that are more expensive to ship to us, the expenses over $6.99 will be issued in the form of an PaintballMountain.com gift certificate.
I received the wrong product.
To report an incorrectly shipped order, please call immediately at 888.893.5507. Claims will only be handled if reported within 5 business days of receipt of your package. The exchange process for incorrect items shipped is as follows: when you return the incorrect item to us, we will credit your card back the full purchase price that was paid for the originally ordered item. We will also set up a new order for the correct item to be shipped out-since your card is credited back when the incorrect item is returned, we will have to charge your card for the reordered item. We can charge your card for the new order and ship out the correct item immediately; we would then credit you for the returned item once it arrives in our warehouse. You can also request that we hold the replacement order for you until the returned product arrives. If you choose this option, your card will be credited for the returned product and charged for the replacement product on the same day. If we have shipped you the incorrect item, we will cover the shipping costs on the reorder for the same shipping method that was originally ordered. For example, if you ordered 3-Day Select shipping on the original order, we will cover the costs of 3-Day Select shipping on your reorder. We will gladly upgrade your shipping on the reorder to ensure that it makes it to you on a specific date if you are willing to pay the difference in shipping costs between the new shipping method and the original shipping method. If you have opened and used the incorrect item that was shipped to you, we may not be able to accept your return. If we do accept the return, a restocking fee to be determined upon our receipt of the product will apply. When you return the incorrect item to us, we will credit you for return shipping that you pay up to $6.99. For larger items that are more expensive to ship to us, the expenses over $6.99 will be credited in the form of a PaintballMountain.com gift certificate.
I received someone else's order.
In the event that you receive someone else's order, please contact us at 888.893.5507 for an Return Authorization (RA) number to return the items.
